Frequently asked
A few things to know before your visit.
- Do I need to leave a deposit?
- First-time clients and higher-value treatments require a deposit to book. It is applied to your final bill and is refundable if you cancel or reschedule at least 48 hours in advance.
- What is your cancellation policy?
- Please cancel or reschedule at least 48 hours before your appointment. Within 48 hours, or for a missed appointment, the deposit is retained.
- Which languages do you speak?
- We work in English, Russian, and Georgian.
- I am new — where should I start?
- Every journey begins with The Glacial Assessment: an in-depth consultation, skin analysis and ClinicCare facial used to build your bespoke treatment plan. It is required before booking any advanced treatment.
- How do I pay?
- Deposits are paid securely by card online. The balance can be settled in the studio.